Shipping

SHIPPING AND DELIVERY POLICY

This shipping policy applies to all orders placed with ZVX, LLC dba Hippy House through hippy-house.store.

Shipping Carriers: All orders are shipped from the United States via USPS (United States Postal Service) or UPS. The carrier is selected based on the destination and the size of the package. Every shipment includes a tracking number.

Shipping Destinations: We ship to addresses within the United States only. We do not ship internationally. Certain products cannot be shipped to certain states under applicable state law; these restrictions are listed on our Disclaimer page. Our checkout automatically blocks: shipments of any product to Wyoming; shipments of 7-OH and kratom products to Connecticut, Florida, Louisiana and ZIP codes in Orange County, California; shipments of all other products to California and Louisiana. For the other state restrictions listed on the Disclaimer page, do not place an order for delivery to a state where the product is restricted.

Order Processing Time: Orders are processed within 1–2 business days (24–48 hours) of purchase. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM Pacific Time, on weekends, or on holidays are processed on the next business day. During peak seasons or promotions processing may take longer; any changes will be communicated on our website or at checkout.

Delivery Time Standards (after the order ships):

• Standard Shipping (USPS / UPS Ground): 5 to 8 business days
• Tracked & Insured US Shipping (USPS Priority / UPS): 3 to 4 business days
• Free Express Shipping (when offered on qualifying orders): 3 to 4 business days

Delivery times are estimates and may vary due to destination, weather, or carrier delays beyond our control.

Shipping Costs: Shipping costs are calculated at checkout based on the shipping method selected and are displayed in US Dollars (USD) before you complete your purchase.

Order Tracking: Once your order ships you will receive a shipping confirmation email with the carrier name and tracking number.

Shipping Address: Customers are responsible for providing an accurate and complete shipping address. Due to age-verification requirements, the shipping address cannot be changed after the order is placed. We are not liable for packages delivered to an incorrect address provided by the customer.

Lost, Damaged or Incorrect Shipments: If your order arrives damaged, contains the wrong item, or has not arrived within 3 business days after the carrier’s estimated delivery date, contact us at support@hippy-house.store within 5 days with your order number and photos of the packaging and products. We will work with the carrier to resolve the issue promptly.

Questions: For any shipping questions, contact ZVX, LLC dba Hippy House at support@hippy-house.store or +1 (707) 387-9450.