AGE VERIFICATION POLICIES

Effective Date: Updated last Dec 28, 2023

hippy-house.store is committed to ensuring that our products are sold exclusively to adults 21 years of age or older, in full compliance with all applicable federal and state laws.

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Customer Responsibility to Verify Age

By placing an order on hippy-house.store, you agree to undergo age verification. We use AgeChecker.Net, a trusted third-party age verification platform, to confirm eligibility.

If the system cannot verify your age automatically, you will receive an email requesting photo identification. Please monitor both your inbox and spam folder for these instructions.

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Manual Verification Process

If automatic verification fails, you must:

• Submit a clear photo of yourself holding a valid government-issued photo ID

• Ensure that the name, date of birth, and expiration date are clearly visible

• You may cover other sensitive data such as ID number or address for privacy

• Upload the image through the verification popup or email it to: support@hippy-house.store

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Verification Denials

Verification may be denied for the following reasons:

• You are under 21 years of age

• The name on the order does not match the name on your ID

• You are using a payment method not registered in your name

• Submitted information appears false or manipulated

If you believe your verification was denied in error, please contact our support team for assistance.

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Verification Process Overview

We use AgeChecker.Net to verify that all customers are at least 21 years old. The system is fully integrated with our checkout and operates automatically.

What Is AgeChecker.Net?

AgeChecker.Net is a third-party verification system used by retailers selling age-restricted products such as Delta-8, Delta-9, and other THC products. It ensures legal compliance by verifying customer age.

How It Works

For most customers, verification is completed using only:

• Name

• Date of birth

• Address

If automatic verification fails, you will be prompted to upload a photo of your government-issued ID (driver’s license, passport, state ID, or military ID). In many cases, your shipping and payment information will pre-fill the necessary fields; only your birthdate may be required manually.

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Processing Time

• Over 90% of customers are verified instantly (under 30 seconds) using basic information

• Manual ID uploads are usually processed within 10–30 seconds after submission

• Verification occurs in a secure popup window during checkout — no redirection off-site

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One-Time Verification

You do not need to verify your age for every order.

If your name, date of birth, and address remain consistent, you will not be prompted again. However, any changes (e.g., new address or updated payment info) may require re-verification.

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What If You Fail Age Verification?

If you fail the automated system, you will be prompted to upload one of the following IDs:

• Driver’s license

• State ID

• Passport

• Military ID (both front and back, if applicable)

Photos must clearly show your name, date of birth, and expiration date. The name must match the information on your order.

If you experience issues, you may email your ID to support@hippy-house.store.

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Protecting Sensitive Information

You may cover or blur non-essential information on your ID such as license number or address. However, your name, date of birth, expiration date, and enough of the document to confirm authenticity must remain visible.

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Failed Verification Consequences

If AgeChecker is unable to verify your age:

• Your order will be canceled and fully refunded

• Your customer account will be closed

• You will no longer be able to place future orders

If you believe your verification was incorrectly denied, please contact us for assistance.

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Security & Privacy

Your personal information is protected with 256-bit AES encryption.

• Photo IDs are never stored and are deleted immediately after verification

• Your name, address, and birthdate may be securely retained to simplify future purchases

• AgeChecker does not share or sell your data to third parties

By placing an order at hippy-house.store, you agree to comply with our age verification policy. Orders that do not pass verification will be automatically canceled and refunded.