Return, Exchange & Shipping Policy


Order Processing Time:

Orders are typically processed and shipped within the same day or at least 24-48 business hours from the date of purchase. Business days exclude weekends and public holidays.

Delivery timeframes are estimates and may vary based on your location, the shipping method selected, and other factors beyond our control.

Shipping Methods:

We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 3-6 business days.
- Expedited Shipping: Estimated delivery within 2-4 business days.

Shipping Costs:

Shipping costs are calculated by the courier based on the weight of your order and the selected shipping method. You can view the shipping cost for your order at checkout.

Free Shipping:

We may offer free standard shipping on orders exceeding a certain amount. This offer is subject to change, and details will be provided at checkout.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the provided tracking information.

Delivery Timeframe:

Estimated delivery timeframes are provided based on the selected shipping method. Please note that actual delivery timeframes may vary depending on your location, weather conditions, and other factors beyond our control.

Shipping Delays:

While we strive to meet the estimated delivery times, shipping delays may occur due to unforeseen circumstances. is not liable for any loss, damage, or expense arising from shipping delays beyond our control.

Delivery Address:

Customers are responsible for providing accurate and complete delivery addresses. is not liable for undelivered packages or additional shipping costs incurred due to incorrect or incomplete addresses provided by the customer.

Order Modifications:

Once an order has been placed, modifications to the shipping address or method may not be possible. Please double-check your order details before completing your purchase.

Contact Information:

For any questions or concerns related to shipping, please contact at


Eligibility for Returns:

We accept returns for eligible products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, factory sealed, and in the same condition as received.

Initiating a Return:

To initiate a return, please contact Please provide your order number, the name of the item you wish to return, and the reason for the return.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure your return is received.

Policy Changes:

We reserve the right to modify, amend, or update our Returns and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Information:

For any questions or concerns related to returns and refunds, please contact at


Customers may cancel their order after an hour of purchase before the label has been printed. An order that has been printed a label may be charged a cancellation fee of $6.00 before processing the refund.

Cancellation Process:

To cancel an order or service, customers must contact within an hour after purchase and provide a reason for the cancellation. Orders can be canceled as long as the shipping label has not printed yet; otherwise, you will be charged a $6.00 fee.

Cancellation Fees:

A cancellation fee of $6.00 may be applied for cancellations made after the specified cancellation period. This fee is intended to cover any costs incurred by


Refund For Return Process:

Upon receiving your return, our team will inspect the item to ensure it meets the eligibility criteria for return. Once approved, we will initiate a refund to your original payment method. Please allow 5 business days for the refund to be processed.

Refund Timing:

Refunds may take some time to process and appear in your account. The timing of the refund depends on your payment method and financial institution. If you have not received your refund after 5 business days, please contact your bank or credit card company.

Non-Refundable Items:

Certain items are non-refundable, including unopened packages and used items.


We do not offer direct exchanges. If you need a different item, please place a new order and initiate a return for the original item following our return process.

Damaged or Defective Items:

This may be a case-to-case basis. If you receive a damaged or defective item, please contact our customer support at within 5 days of receiving the product.

Refunds for cancellations will be processed according to the following guidelines:
- Cancellations made within an hour after the purchase will receive a full refund as long as the label has not been printed.
- Cancellations made after the cancellation period will not be eligible for a refund.


At DOZO, our mission is simple, we want serve all our customers with highest quality CBD products that are safe and are produced using highest industry standards at affordable prices.


DOZO is your best source for quality, affordable health and wellness productsmade from CBD-rich hemp. Based in the MetaDozo Universe, we at DOZOare dedicated to providing you with the highest quality, most innovative, andmost affordable CBD hemp products on the market.Our hemp CBD products are legal in all 50 states and are used in foods and asnutritional additives. These products can be consumed in the form of pillcapsules, powder, topical salves, oral sprays, and even edibles.


At DOZO, we source our Hemp from trusted US farms, who are experienced in non-GMO and zero pesticide farming practices. We use this hemp to extract highest quality full spectrum CBD using cutting edge CO2 extraction process form GMP and cGMP facilities. All our products go thru rigorous internal testing as well as being tested by multiple third party labs for maintaining consistency and transparency. DOZO’s Hemp CBD products are non-GMO and contain no pesticides, solvents, herbicides, or chemical fertilizers. Rest assured, when you purchase any of the DOZO products you are receiving only highest quality CBD products produced in USA.